Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Returns
At Binzstore, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you have the right to return the product within 45 days from the date of purchase.
Return Process:
- Eligibility: The product must be in its original condition and packaging.
- Shipping Costs: All return shipping costs will be covered by you, the customer.
- Refunds: Once we receive and inspect the returned item, we will process your refund within 7 business days. The refund will be credited to your original method of payment.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.